Delivery & Returns

DELIVERY SERVICES.

We believe that delivery is a major part of a company’s ability to provide service. When a customer orders a Fancy Dress Costume they want it now! We at Spooky’s Fancy Dress make it our priority to provide such a service. We have a choice of delivery services to choose from to suit your requirements.

We use a number of different Delivery services, which we allocate for each customers requirements. We cover all of the United Kingdom and surrounding areas but there are a few postcodes that we cannot guarantee the delivery times due to the rural nature of their positions. Please understand that some of these postcodes will also incur additional costs because of their location.

 

Standard UK Delivery (2-3 working days)

  • £4.50 per order up to 20 kg/44lbs,
  • This service is available Monday To Friday (excluding Holidays)
  • This is a signed for service, so please make sure someone is at home to receive the parcel
  • If no signature, you will receive a card to ask you to collect from your local Royal Mail collection depot. If it is not Royal Mail you will be advised by the card left where to collect your parcel
  • The parcel will be held for 5 days before being returned to us
  • We can only make a claim for lost post 15 days from shipping
  • This service is not guaranteed to be received within the timescale above and please take into consideration weather conditions.

 

Express UK Delivery (1-2 working days, Excluding Saturday)

  • £7.99 per order up to 20 kg/44lbs, maximum length 1 meter/39inches
  • This service is available Monday To Friday (excluding Holidays)
  • You can give special instructions to leave with your neighbour or around the back etc.
  • This is a signed for service, so please make sure someone is at home to receive the parcel
  • This is a Text message and email service. You will receive a text message and email advising you of a 1 hour delivery slot. If this is unsuitable just reply to the text or email and reschedule a new delivery time. The couriers will confirm the new time. Please make sure you give us your mobile number and email.
  • The courier will only re-deliver once
  • If no signature, you will receive a card to ask you to collect from your local collection depot. They will only hold the parcel for 5 days and then return it to us
  • There are some postcodes that will incur a surcharge. They are split into two Zones. Zone 1 postcodes are IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE which incur a £7.00 surcharge and Zone 2 postcodes are Northern Ireland, Isle of Man, Isles of Scilly and postcodes BT, IM, TR21-25
  • If you are uncertain about the delivery costs please just give us a call and we will give you all the information you need.

 

Special UK Delivery (next day before 6pm, Excluding Saturdays)

  • £8.99 per order up to 20 kg/44lbs, maximum length 1 meter/39inches
  • This service is available Monday To Friday (excluding Holidays)
  • You can give special instructions to leave with your neighbour or around the back etc.
  • This is a signed for service, so please make sure someone is at home to receive the parcel
  • This is a Text message and email service. You will receive a text message and email advising you of a 1 hour delivery slot. If this is unsuitable just reply to the text or email and reschedule a new delivery time. The couriers will confirm the new time. Please make sure you give us your mobile number and email address.
  • The courier will only re-deliver once
  • If no signature, you will receive a card to ask you to collect from your local collection depot. They will only hold the parcel for 5 days and then return it to us
  • There are some postcodes that will incur a surcharge. They are split into two Zones. Zone 1 postcodes are IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE which incur a £7.00 surcharge and Zone 2 postcodes are Northern Ireland, Isle of Man, Isles of Scilly and postcodes BT, IM, TR21-25
  • If you are uncertain about the delivery costs please just give us a call and we will give you all the information you need.

 

Saturday UK Delivery (Before 1 PM)

  • £18.99 per order up to 20 kg/44lbs, maximum length 1 meter/39inches
  • You can give special instructions to leave with your neighbour or around the back etc.
  • This is a signed for service, so please make sure someone is at home to receive the parcel
  • The courier will only re-deliver once
  • If no signature, you will receive a card to ask you to collect from your local collection depot. They will only hold the parcel for 5 days and then return it to us
  • There are some postcodes that will incur a surcharge. They are split into two Zones. Zone 1 postcodes are IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE which incur a £7.00 surcharge and Zone 2 postcodes are Northern Ireland, Isle of Man, Isles of Scilly and postcodes BT, IM, TR21-25
  • If you are uncertain about the delivery costs please just give us a call and we will give you all the information you need.

 

British Forces Post Office Service (BFPO)

  • TBA

 

European Deliveries

Please note that we use different couriers for International deliveries. In turn they use different couriers to deliver in Europe.

  • Zone 4                        £14.50                        Channel Islands (Jersey and Guernsey)
  • Zone 5                        £18.99                        Ireland (Republic of)
  • Zone 6                        £17.99                        Belgium, Luxembourg and Netherlands
  • Zone 7a                      £18.99                        Denmark, France, Germany and Monaco
  • Zone 7b                      £35.99                        Corsica
  • Zone 8                        £32.99                        Italy, Spain, Greece and Portugal
  • Zone 9a                      £38.99                        Austria, Czech Republic, Finland, Hungary, Lithuania, Norway, Poland, San Marino, Slovakia, Slovenia, Sweden and Switzerland.
  • Zone 9b                     £68.00                        Estonia, Latvia, Malta, Romania and Turkey
  • Zone 9c                     £45.99                        Bulgaria, Canary Islands and Gibraltar

For delivery costs to any other country, please contact us and we will be happy to quote you.